Business Support

Purpose of the role

Note: This is a generic role profile. Team members will have specific responsibilities for certain duties/headings within this role profile, but they would be expected to provide cover for colleagues across the other duties at times. Individuals will be provided with on the job training and development to ensure they become a fully multi-skilled member of the team.

Enable Therapy Services (ETS) in an independent rehabilitation company which was formed in 2008; we provide rehabilitation support to people who have suffered a personal injury or illness.

We promote an individual’s rehabilitation and aim to maximise their future potential. Some of our service users have suffered traumatic life changing events; others suffer from life limiting illnesses where recovery will never happen. Our Case Managers are supported in their role by exceptional administrators who frequently liaise with treating healthcare professions, insurance providers and legal representatives as part of their role.

Predominantly, for mild to moderate clinical need, our Case Management services are delivered telephonically with minimal face to face contact. For those individuals who have suffered a catastrophic life event we operate a face to face Case Management service model.

ETS Values

  • Excellent Relationship Management
  • Trusted Expertise, Integrity, and Professionalism
  • Social and Corporate Responsibility

Job Purpose

To support the Business Support Team in providing an efficient, effective, and confidential administrative service to a team of Case Managers/Occupational Therapists in the delivery of rehabilitation services to individuals who have experienced illness or injury (service users). To fulfil this office-based role, the post holder is expected to be a team player, flexible, an excellent communicator with strong written and oral communication skills, exercise personal responsibility, evidence first-rate organisational skills, show attention to detail, ability to follow process, demonstrate sound judgement and initiative within overall defined limits and with minimum supervision.

The post holder will be entitled to 22 days annual leave and 8 bank holidays, pro rata. Annual leave will increment 1 day a year after the first 2 years. Increments stops at a total of 28 days leave after 7 years of service. They will be required to be flexible in terms of holiday leave around busy times of the year and these should be discussed with the Office Manager.


Head Office Leeds

Job Type:

Full time (37.5) Monday to Friday 9am- 5pm


£23k per annum

1. Job Duties...

  • 1. Referral Processing
    Processing client referrals with a high level of accuracy and attention to detail and ensuring we meet service level timeframes. Liaising with solicitors and insurance companies and providing excellent communication skills both written and verbal. Processing and monitoring of client information in line with The Rehabilitation Code 2015 and inputting of statistical data.
  • 2. Editing of Reports
    To produce quality assured and edited clinical reports to ETS Corporate Standards within service level timeframes displaying exceptional level of English language and comprehension to proofread and correct spelling and grammatic errors.
  • 3. Network Administration
    Supporting the network coordinators to proactively grow and maintain a high-quality OT network by providing excellent customer service to all new and existing associates. Recruiting and sourcing of new associates to help expand our network through appropriate channels and forums as part of the onboarding strategy.
  • 4. Administrative Support
    To work closely with the Business Support Team and Senior Management Team to provide administrative support relating to care and rehabilitation needs of the service user following our Operating Procedures to ensure accuracy and consistency. Deliver high standards of performance and where possible exceed expectation to enhance the reputation of ETS. Confidence and sound judgement to escalate any difficulties, challenges, concerns, or anomalies that arise during your role the Business Support Team Lead or Office Manager. To accurately record time spent on each client’s file and record precisely all financial transactions.
  • 5. Other
    As a key member of the Business Support Team, you will be expected to demonstrate flexibility and always ensure the effective cover of the ETS operation, working within the team to ensure business continuity in a seamless manner. There may be an occasion when you are requested to undertake duties not documented within your job description but considered within your level of expertise. The job description will be reviewed on an annual basis.

2. Key Competencies and Skills...

  • High level of communication skills; written and oral
  • Strong attention to detail
  • Process compliant
  • Strong organisation skills
  • Competent in Microsoft Office
  • Good numerical skills
  • Problem solving
  • Customer service
  • Responsible and accountable
  • Dealing with pressure
  • Relationship building
  • Empathy
  • Team player
  • Self-awareness and sound judgement
  • Date Protection / Confidentiality Compliant

3. Minimum Experience...

  • 12 months service in a busy administrative role or other roles where strong organisational skills
  • Customer service and compliance with process management systems is critical to ensure the effectiveness of the role.

Ready to apply?

Senior Case Management

Business Support

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