Immediate Needs Assessment (INA)

An INA is a face to face, thorough clinical reasoned holistic assessment with a client who has sustained an injury or illness. 

The assessment provides a detailed history following the index injury or illness. The INA allows for the formulation of the client’s short term rehabilitation goals and objectives for the client and the case manager to work towards in the accordance with the Rehabilitation Code 2015.  

An ETS INA where appropriate can combine Hand and Upper Limb Assessment, Cognitive Assessment, and an Equipment Needs Assessment. 

It is a recommended assessment for those individuals who have experienced moderate, severe or catastrophic injury or illness. 

*The assessment may also be undertaken by video call depending on the case. 

How it works

ETS provide Rehabilitation and Vocational Case Management, Assessments and associated therapeutic interventions for all clinical areas.



Free clinically led enquiry line to discuss your referral needs.



All referrals are clinically triaged. Case Management referrals will be allocated to the appropriate specialist rehabilitation/ vocational Case Manager. Referrals for Occupational therapy or vocational assessments are allocated via our in-house network of HCPC registered Occupational therapists.



All completed reports are 100% clinically quality assured by our in-house clinical team.



Case management and treatment intervention will be implemented following authorisation by the referring party.



Regular client updates will be provided to all parties in relation to the client’s rehabilitation progress.

We help your customers get back to what they need to do, and what they want to do.

Our range of services and assessments detailed below help identify and offer solutions to the challenges your customers face on a day-to-day basis.

Immediate Needs Assessment (INA)

An INA is a thorough, holistic and clinically reasoned face-to-face assessment with an individual who has sustained an injury or who is suffering from a medical condition which  impacts their ability to complete activities they were able to do prior to the injury or illness.

Telephone Diagnostic Assessment (TDA)

This is a cost-effective assessment that provides an overview of the injuries sustained or illness manifestation detailing medical and treatment intervention, ongoing and unmet rehabilitation needs, the individual’s occupations, and social circumstances.

Post-concussion Screening Assessment

This is a remote assessment for individuals with ongoing, often subtle, symptoms of concussion.  The assessment is undertaken by a specialist neurological Occupational Therapist using evidence based screening tools to provide guidance on timely and effective intervention to improve an individual’s functional performance in everyday life.

Occupational Therapy Functional Assessment

This is a face-to-face assessment with the individual, in which all relevant areas of functional performance are assessed e.g. personal and domestic activities of daily living, occupational performance (leisure and social interests) etc.

Cognitive/Fatigue Assessment

This assessment provides objective evidence of cognitive capacity through psychometric tests and self-report questionnaires. These address aspects such as memory, verbal comprehension and fluency, processing speed and logical thinking as well as impact of fatigue and attention/concentration.

Functional Capacity Evaluation

This comprehensive and detailed assessment is applied to determine an individual’s current physical ability to perform work duties, to help them return to a work role, or alternatively, gain new employment.

“I have had the pleasure of working with ETS since its inception and have seen the company develop into the company it is today.  ETS case managers have and continue to be proactive in the management of my ongoing cases, not only do they look at ways to get the best possible outcomes but always will look for new and innovative ways to ensure that this happens.  As a customer and clinician myself, it’s great to have that clinical communication with the team and ensure we both have the same goal for the client. The rehabilitation arena is an ever evolving one and over the years I have seen many changes and I do believe that ETS have always been ahead of the game and look to make positive changes to their work practices, this ultimately enhances their existing ones. I have had several urgent cases land on my desk, and I know that I can reply on them to be responsive and communicative not only with myself but also the client and our claims teams.”

Insurance Company (Instructing Party)

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